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Project Manager
About Celestra
Celestra is a dynamic, fast-growing company providing IT services to some of the most prestigious brands in the hospitality and retail sectors. We specialize in fostering long-term partnerships, seamlessly integrating with our clients’ teams to help them achieve their digital goals. With a nationwide presence, our exceptional customer service and rapid delivery are second to none.
Role Overview
As a Project Manager, you will oversee the day-to-day management of key customer accounts, maintaining strong relationships and leading the project team. Your expertise will ensure the successful execution of projects from start to finish, meeting deadlines, staying within budget, and delivering exceptional results.
Key Responsibilities
- Client Relationship Management: Serve as the primary point of contact for clients, ensuring all project KPIs are met and maintaining high levels of satisfaction.
- Risk & Change Management: Manage risks and changes to project scope, create Statements of Work, and oversee change control processes.
- Cost Control: Ensure efficient cost management, reviewing profit and loss accounts to maximize profitability.
- Billing & Invoicing: Oversee daily invoicing and billing to clients, ensuring accuracy and timeliness.
- Project Reporting: Prepare and present documents for Project Review meetings, providing insights to key stakeholders.
- Team Leadership: Lead and develop the project team, conducting regular 1:1s and identifying training opportunities to enhance skills and performance.
- Troubleshooting & Escalation: Act as the escalation point for any on-site issues, providing solutions to potential challenges.
- Project Coordination: Manage multiple projects and teams, ensuring smooth operations and successful outcomes.
- Field Resource Management: Build and maintain strong relationships with field resources and support resource forecasting.
- Stakeholder Collaboration: Maintain strong working relationships with both internal and external stakeholders, ensuring collaboration across teams for efficient project delivery.
Ideal Candidate
- Industry Experience: Experience in the hospitality or retail sector is desirable (but not essential).
- Technical Expertise: Familiarity with EPoS implementations and site refurbishments is a plus (but not essential).
- Project Management Experience: Proven ability to lead projects and teams, with a strong focus on delivering results on time and within budget.
- Financial Acumen: Strong experience in managing project budgets, with a keen eye for financial details and commercial awareness.
- Problem Solving: Ability to manage and resolve issues under pressure, ensuring critical deadlines are met.
- Leadership Skills: Experience managing both internal and external teams, with a focus on skill development and team performance.
- IT Proficiency: Strong IT skills, including proficiency in MS Office; knowledge of IT data and networking is desirable (but not essential).
- Other Requirements: A valid UK full driving license, flexibility to travel, and a proactive, solution-oriented mindset.
What We Offer
- Private Medical Insurance & Company Bonus Scheme
- Flu Vaccinations, Company Pension, & Free Eye Tests
- Modern Office Amenities: Pool table, tennis table, and an on-site pub garden for summer BBQs!
- Team Building: Charity events, team parties, and monthly recognition awards (Team Hug + Star of the Month).
- Perks: Fresh fruit deliveries, a selection of cereals & snacks, and a coffee van offering hot & cold beverages every morning.
- Additional Benefits: Discounts on retail, hospitality, cinema, flights, and more via our benefits portal.
- Cycle to Work Scheme: An eco-friendly way to commute
