Field Support Engineer – West Midlands

• Full Time
• London
• Up to £33,000 (DOE) Plus, Company Vehicle & Fuel Card | Tools / Materials Provided
• Posted 14 January
• Closing 28 February

About the Role

You’ll travel daily to customer sites across the Hospitality & Retail sectors to replace, swap, or repair IT devices. The role includes regular travel, occasional overnight stays, and a 5-day schedule across 7 days, including alternate weekends. Shifts typically run between 08:30–17:30 but may vary from 06:00–21:00 depending on the client. *Overtime, Company Car & Fuel Card Provided*

What You’ll Do:

• Installation: You’ll install, refurbish, and maintain IT equipment, including tills, Chip & PIN devices, tablets, digital signage, media screens, kitchen systems, Wi-Fi, and structured cabling (Cat5/5e/6 & Fibre).
• Site Services: Carry out swap-outs, repairs, and support work, ensuring all processes, paperwork, and customer requirements are followed accurately.
• Communication: Liaise with clients to understand needs, explain technical issues, and follow escalation protocols when required.
• Cabling & Termination: Install and terminate network cabling on patch panels and modules as needed.
• Site Work: Conduct surveys, audits, and research to support installations and project delivery.
• Team Support: Assist colleagues both in the field and at HQ, maintaining high-quality standards.
• Compliance: Adhere to all health & safety policies and on-site procedures throughout each task.

What You’ll Bring

• IT Expertise: Experience with EPoS installations, ideally in Retail or Hospitality. Familiar with Cat5e/Cat6 data cabling and IT equipment configuration.
• Technical Skills: Confident in using and setting up IT systems; computer literate with strong documentation accuracy.
• Mindset: Proactive, reliable, and able to stay calm under pressure. Takes ownership and gets the job done.
• Communication: Works well with engineers and clients; clear and professional at all times.
• Organisation: Strong multitasking and time management skills.
• Travel Willingness: Holds a full UK license and is willing to travel, including overnight stays.

What We Offer:

• Bonus Scheme & Pension Contributions
• Private Medical Insurance – Including 24/7 digital GP access, so you’re covered round the clock.
• Tech Payment Scheme – In partnership with Curry’s, spread the cost of your next must-have gadget.
• Brilliant Discounts – Enjoy savings on the high street, in restaurants, and on your travels
• 31 days holiday (not inclusive of Bank Holidays)
• Recognition & Rewards – From Star of the Month to Team Hug and spontaneous shout-outs
• Team Socials – From team parties to charity fundraisers, there’s always something going on.
• Employee Assistance Programme (EAP) – 24/7 confidential support, whatever life throws your way.
• Career Development – Ongoing professional development and clear internal progression routes
• Holiday Trading – Fancy a bit more time off? You can buy an extra holiday anytime throughout the year.