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Account Manager / Programme Manager
About Celestra
At Celestra we provide our clients with the services they need with forward-thinking expertise that
develops, implements, and supports innovative and essential technologies. Driving big brands in
Hospitality and Retail forward in the digital era, this is what we do!
Celestra is a successful and dynamic company delivering IT services nationally to the best
brand names in the hospitality and retail industries. We build on the essential ingredients
required to build strong, long-term partnerships. We become an extension of our clients’
teams as we work together to help them achieve digital visions. With teams spread across
the UK, we deliver an exceptional customer experience and speed of delivery which is
second to none.
Our clients are investing more and more into the latest technologies driven by the need to
deliver an enriched customer experience. No matter the scale or location, we help our
clients deliver the right solution with our ability to deploy and install working systems and
the infrastructure behind them. The best part of working with Celestra is knowing that
whatever the challenge, we will always find the best solution to fit, this is how we Serve Star
Solutions.
Purpose
Are you known for inspiring others and leading by example? Does the prospect of working with
industry leaders excite you? If so, this is the role for you. As an Account Manager, you’ll have the
opportunity to guide and nurture client relationships throughout their entire lifecycle. You will
manage a portfolio of accounts, taking full responsibility for their success by developing and
strengthening commercial relationships. In addition, you’ll collaborate closely with the sales team
and provide strong leadership to the project management team, ensuring seamless delivery and
growth for both the client and Celestra.
What will you be doing?
• Build and nurture strong relationships with key clients, understanding their future needs and
aligning Celestra’s services to support their ongoing success.
• Ensure adherence to Celestra’s Project Manager compliance standards and processes,
utilising Kronus methodology and internal systems for streamlined project delivery.
• Manage risk, change control, and change management processes, ensuring clear and
accurate creation of Statements of Work (SOWs) between clients and Celestra.
• Drive cost control and efficiency by regularly reviewing profit and loss accounts and
identifying areas for cost optimisation.
• Oversee daily invoicing and billing, ensuring timely and accurate financial transactions with
clients.
• Prepare and present documents for Project Review meetings, offering key stakeholders a
clear understanding of project status, performance, and financial health.
• Take responsibility for managing the programme budget, ensuring costs are controlled and
aligned with overall programme objectives.
• Conduct regular reviews with Project Managers and Account Managers to ensure continuous
alignment and project success.
• Forecast and develop strategic roadmaps, outlining key milestones and goals to drive project
and client success.
• Coordinate and prioritise resources across multiple projects, ensuring efficient allocation
and utilisation of talent.
• Lead, mentor, and develop the project team, fostering a high-performance culture to
maintain Celestra’s exceptional service delivery standards.
• Formulate action plans to manage risks, goals, challenges, and opportunities, ensuring clear
direction and proactive mitigation strategies.
• Own forecasting and prioritisation for customer success, ensuring that all assigned accounts
receive the attention and resources needed to meet their objectives.
• Serve as the primary contact for assigned customers, building strong relationships and
ensuring exceptional client satisfaction throughout the project lifecycle.
• Support the start-up phase of projects, including commercial negotiations, cost modelling,
and financial decision-making to establish a solid foundation for success.
• Cultivate and maintain strong working relationships with both internal and external
stakeholders, driving innovative approaches to customer success.
• Expand accounts within your portfolio, identifying opportunities to deliver additional
Celestra services and enhance customer value.
• Partner with the sales team to proactively identify and close new growth opportunities,
driving business development within your portfolio.
• Be accountable for the financial success of projects, ensuring profitability through effective
margin management and efficient use of time and resources.
• Collaborate cross-functionally with teams to ensure seamless delivery and execution of all
client projects.
• Monitor the day-to-day commercial performance of all accounts within your portfolio,
adjusting as necessary to meet financial and operational targets.
Who are we looking for?
• Exceptional verbal and written communication skills, with the ability to clearly articulate
complex ideas and engage effectively with both internal teams and clients.
• Proven track record in project management and successful deployments within the hospitality
and retail sectors, demonstrating expertise in industry-specific challenges and solutions
• Strong relationship-building skills, with the ability to establish trust and rapport with senior-
level clients, fostering long-term partnerships.
• Adaptable and proactive, with a positive mindset that thrives in ambiguous environments and
collaborates seamlessly with a growing, dynamic team
• Results-driven and motivated by the opportunity to fuel the continued growth and success of
Celestra by strategically developing and expanding key accounts
• “Can-do” attitude with a relentless focus on achieving goals, overcoming challenges, and
delivering solutions to drive client satisfaction and business outcomes.
• Experience with EPoS implementations and a solid understanding of IT solutions, providing a
technical foundation for effective project delivery.
• Leadership experience, with a proven ability to lead both remote and office-based teams,
fostering a collaborative environment that drives high performance and results.
• Demonstrated ability to manage multiple projects simultaneously, ensuring timely and
successful delivery across a range of initiatives within an account portfolio.
• Proven financial management skills, including budget oversight and cost control, ensuring
projects are delivered on time and within financial parameters.
• Full UK Driving Licence and willingness to travel as required to support client needs and project
delivery.
What do we offer?
✩ Hybrid Working
✩ Company Bonus Scheme
✩ Private Medical Scheme
✩ Contributory Pension
✩ Flu Vaccinations
✩ Benefits portal offering discounts on retail, hospitality, cinema, flights and so much more
✩ Cycle to work scheme
✩ Modern Offices fully equipped with Pool Table, Tennis Table, and even an on-site pub
garden where we BBQ in summer months
✩ Charity Events & Team parties
✩ Fresh Fruit and Breakfast everyday
