Field Support Engineer – Scotland (Edinburgh/Glasgow)

• Full Time
• Scotland (Edinburgh/Glasgow)
• £33,000
• Posted 9 April
• Closing 7 May

Break Fix Field Support Engineer 
Scotland (Edinburgh/Glasgow) 
Full-time, permanent 
Up to £33,000 per annum plus company van & fuel card 

 

About the Role 

This is a hands-on, field-based role where no two days are the same. As part of our Support Team, you’ll play a vital role in keeping retail and hospitality IT systems running smoothly. You’ll provide hands-on troubleshooting and break-fix support across a range of technologies, including EPoS equipment, chip and pin devices, kitchen management systems, routers, WiFi and digital menu boards.  

It’s an ideal role for someone who enjoys problem-solving, takes ownership of issues and thrives in a fast-moving, service-driven environment. 

 

What You’ll Do 

• Break Fix: Respond to client calls to maintain, refurbish, and install various IT equipment, including EPoS, digital menu boards and chip and pin devices 
• Manage incidents end-to-end, ensuring fast resolution and minimal disruption 
• Client Communication: You’ll communicate effectively with our clients, managing expectations, offering solutions and providing updates on work 
• Team Support: You will support your colleagues both in the field and at head office on work completed, delays and any other updates 
• Support installations, maintenance and hardware replacements 

 

What You’ll Bring 

It’s essential you have proven experience troubleshooting and fixing a range of retail and hospitality IT equipment in a fast-paced, customer-facing environment. You’ll be confident diagnosing issues, resolving faults efficiently and maintaining system uptime in buy operational environments. You’ll have experience working with SLAs and delivering high-quality service.  

What You’ll Get 

• 23 days holiday plus Bank Holidays, increasing after 3 years of service 
• Penson – plan for the future with our pension scheme 
• Holiday Trading – Fancy a bit more time off? You can buy an extra 5 days of holiday per year 
• Tech Payment Scheme – In partnership with Curry’s, spread the cost of your next must-have gadget. 
• Brilliant Discounts – Enjoy savings, discounts and cash back on the high street, in restaurants, and on your travels 
• Recognition & Rewards – From Star of the Month to Team Hug and spontaneous shout-outs. 

 

The role includes regular travel, occasional overnight stays, and a 5-day schedule across 7 days, including alternate weekends. Shifts typically run between 08:30–17:30 but may vary from 06:00–21:00 depending on the client. You’ll need to hold a full, clean UK driving licence. Ideally, you’ll be located on the Edinburgh/Glasgow corridor. 

 

Celestra

Celestra is a successful and dynamic Company delivering IT services nationally to the best brand names in the hospitality and retail industries. We build on the essential ingredients required to build strong, long-term partnerships. We become an extension of our clients’ teams as we work together to help them achieve digital visions. With teams spread across the UK, we deliver an exceptional customer experience and speed of delivery which is second to none.