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If you’ve ever faced a system glitch during peak service, you’ll know this isn’t just about IT; it’s about protecting your bottom line.
In hospitality and retail, downtime costs more than time; it can lead to missed sales, damaged customer trust, and operational chaos. Whether it’s a digital menu freezing mid-order or a payment terminal failing at the worst moment, a few seconds of disruption can ripple through your entire business.
At Celestra, we understand that. Because we’ve been there, on the ground, fixing those issues, fast.
“What happens if our systems go down during peak hours?”
This is the first question many IT leads ask us. The answer? You call Celestra, and we’ve probably already spotted the issue.
We offer proactive and reactive support services that are designed to keep you up and running, no matter the hour or the issue. When something goes wrong, our expert teams don’t just patch over it; we investigate, resolve, and ensure it doesn’t happen again.
Take Zonal, a trusted provider of hospitality EPOS solutions. Their systems are mission-critical to their customers, pubs, bars, and restaurants, where even minor cabling faults can stop service entirely.
When Zonal needed urgent cable maintenance support, we deployed quickly and precisely, resolving the fault and restoring service before it could escalate. This wasn’t just a fix; it was a rapid response that protected dozens of venues from losing trade.
📖 Read the full Zonal case study
“How can I ensure my full digital estate remains stable and performs consistently?”
Your digital estate isn’t a single system; it’s an ecosystem. From kiosks to menu boards, payment devices to networking infrastructure, it all must work together smoothly. And when one part breaks, the whole experience suffers.
That’s exactly why Costa relied on Celestra for support across their Digital Menu Boards (DMBs), both indoor and outdoor. These displays drive customer decisions, power promotions, and keep operations flowing. A black screen during the morning rush? That’s not an option.
Our team provided comprehensive remote diagnostics backed by nationwide field support. Whether it was connectivity issues, hardware failures or software glitches, we acted fast to resolve them, minimising any disruption.
Costa’s tech team knew what needed to be done, and we made sure it happened. Quickly, effectively, and with zero impact on the customer experience.
📖 Explore Costa’s success story
“We can’t afford for our network to go down.”
This one’s simple: neither can we.
Your network is the backbone of every system you rely on, so we build our support services to prevent failures before they hit. Through remote monitoring, planned maintenance, and hardware support, we ensure your digital estate stays healthy and resilient.
When something does break, we provide:
- Nationwide coverage with fast on-site engineers
- 24/7 support desk with hospitality and retail expertise
- Warranty and repair management, so replacements happen without fuss
We don’t rely on scripts or generic call centres. We use experienced support professionals who understand your environment and get you back online fast.
“We need a solution that’s easy to implement and cost-effective.”
Great support isn’t just reactive — it’s strategic. That’s why our services are modular and scalable. Whether you’re managing 10 sites or 1,000, our model flexes to suit your size, your budget, and your infrastructure.
With Celestra, you’re not starting from scratch. You’re building on an 18+ year legacy of installing and supporting tech across some of the UK’s biggest Hospitality and Retail brands. We work alongside you, not around you, because true support means working in partnership, not just fixing problems.
“We need a partner that understands our complex tech ecosystem.”
We hear this often, especially from national brands that’ve invested heavily in bespoke digital solutions. The good news? That’s exactly where we thrive.
Celestra was built on the back of complex, multi-site, multi-vendor technology projects. We’ve seen it all, from Drive-Thru DMB networks and cashless payment integrations to layered in-store AV systems and POS migrations.
We don’t just understand complexity, we make it manageable. And then we support it with care, consistency, and speed.
We’re Ready When You Need Us Most
So, what happens when your tech goes down?
With Celestra, the answer is: not much, because we’ve already stepped in.
From routine fixes to urgent escalations, we keep you moving, serving, and selling! Because in this industry, seconds matter, and downtime isn’t an option.
📍 Find out more about our support services here
📞 Or get in touch to speak with a member of our expert team today by clicking Contact Us top right!
