Costa Coffee relies on robust IT systems to ensure seamless operations across 2,400+ locations. To address the challenges of maintaining thousands of devices, Celestra implemented a tailored support solution focusing on high first-time fix rates, operational flexibility, and proactive maintenance. By equipping engineers to resolve issues on the first visit, strategically managing resources for rapid response, and addressing potential problems before they arise, Celestra has minimised downtime and disruptions. This partnership has enhanced Costa’s operational efficiency and strengthened trust, positioning Celestra as a reliable and invaluable IT support provider.