McDonald’s UK and Ireland operates over 1,450 restaurants, relying on more than 9,000 IT devices to ensure seamless customer experiences, Celestra has developed a tailored break-fix support solution to maintain this extensive network, emphasising a high first-time fix rate and rapid response capabilities. By equipping engineers with the right tools, strategically deploying regional teams, and leveraging real-time service tracking, Celestra minimises downtime and ensures consistent operations. Through proactive maintenance and addressing potential issues during visits, Celestra has strengthened its partnership with McDonald’s, delivering reliable IT support and enhancing customer satisfaction.