At the time, McDonald’s UK relied on more than 9,000 IT devices across 1,450 sites to ensure seamless customer experiences. Celestra developed a tailored break-fix support solution to maintain this extensive network alongside Linney, emphasising a high first-time fix rate and rapid response capabilities. By equipping engineers with the right tools, strategically deploying regional teams, and leveraging real-time service tracking, Celestra minimised downtime and ensured consistent operations. Through proactive maintenance and addressing potential issues during visits, Celestra strengthened its partnership with McDonald’s, delivering reliable IT support and enhancing customer satisfaction.

In partnership: