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Configuration Technician (Level 3)
About Celestra
Celestra is a successful and dynamic Company delivering IT services nationally to the best brand names in the hospitality and retail industries. We build on the essential ingredients required to hold strong, long-term partnerships. We become an extension of our client’s teams as we work together to help them achieve digital visions. With teams spread across the UK, we deliver an exceptional customer experience and speed of delivery which is second to none.
Scope & Purpose
The Configuration Technician (Level 3) will be delivering IT service solutions to hospitality and retail customers, and continuously expanding the client base. We are looking for an experienced Technician with knowledge of bespoke IT deployments.
Duties will include but not be limited to:
- Configuration and testing duties across a variety of IT hardware such as tablets, laptops, customer order displays, kiosks, tills, switches, routers, and servers.
- Perform troubleshooting and diagnostics where required.
- Manage personal tasks in line with the schedule of work.
- Perform quality control checks in line with departmental expectations, raising concerns where
applicable. - Carry out any other duties such as maintenance, evaluation, and hardware cleaning.
The successful candidate will have/be:
- Experience in either the IT sector, configuration, or EPOS sector with exposure to a multitude
of networking, hardware, and software deployments. - Qualified to college level (IT) / A-level (IT) or similar equivalent qualification(s).
- Excellent verbal and written English communication skills, able to communicate concisely and clearly at all levels with both internal and external customers.
- Physically adaptable and capable, recognising the physical elements of the role
- Good understanding and working knowledge of modern Windows operating systems.
- Ability to work to a high level of concentration while performing repetitive or basic configuration tasks.
- Excellent attention to detail, time management and self-motivation.
- High Microsoft Office literacy knowledge
- Desirable Skill: Basic electrics knowledge
The hours of work are full-time, Monday – Friday 8:30 – 17:30, inclusive of a one-hour daily break. A degree of flexibility will be required, depending on workload.
What do we offer?
- 23 Days Holiday
- Pension, Private Medical Scheme
- Flu vaccinations
- Company bonus scheme!
- Team Hug every month where you could be up-nominated for Star of the Month awards!
- Benefits portal offering discounts on retail, hospitality, cinema, flights and so much more!
- Cycle to work scheme!
- Modern Offices fully equipped with Pool Table, Tennis Table, and even an on-site pub garden where we BBQ in summer months!
- Charity events & Team parties!
- Fresh fruit deliveries every Monday & Wednesdays
- Selection of cereals & toasts and onsite snack shop
- Coffee van every morning at 9 am with a selection of hot and cold food and beverages
