Project Manager

The Project Manager will report into the Account Manager and will be responsible for the day-to-day management of existing key customer accounts, maintaining relationships and providing leadership to the Project Team.

Duties include but not limited to:

• Managing the Project team, holding regular 1:1s and continuously review skills and calibre to identify gaps for training and development
• Managing field resources and building relationships
• Project forecasting for external resources
• Be the main customer focal point for the project and ensure all project KPIs are met with internal and external customers
• Conforming to Celestra’s Project Manager compliance and processes using Kronus methodology and other internal systems
• Managing risk, change control and change management, and creating a statement of works between Clients and Celestra
• Cost control providing efficiencies where possible, with a review of profit and loss accounts
• Responsible for daily invoicing and billing of clients
• Producing documents for Project Review meetings and presenting accounts to key stakeholders
• Maintain extensive knowledge of all solutions offered and support the team to execute the calls during busy periods, and absences
• Being an escalation point and trouble-shooter for potential on-site issues
• Understanding the unique IT requirements of the customer
• Managing multiple projects including multiple teams
• Support the start-up phase of Projects, including making financial decisions
• Maintain and develop strong working relationships with internal and external stakeholders, and demonstrate the ability to collaborate with other project teams to ensure efficiency and successful project delivery outcome
• Be the main point of contact for all clients and major escalation issues
• Carrying out ad-hoc tasks in the absence of the Account Manager

The successful candidate will have/be:

• Operational experience within the hospitality and retail sector
• EPoS implementation and site refurbishment experience
• Project Management experience
• Understanding of IT data and networking
• Experience of managing internal and external project teams, demonstrating good man-management skills
• Proven track record of managing budgets, strong financial and commercial awareness
• Possess the ability to handle stressful situations to meet critical deadlines
• Problem management skills
• A valid UK Full Driving Licence
• A degree of flexibility to travel to sites
• IT literate, including MS Office package

Hours:

The hours of work are full time, Monday – Friday 8:30 – 17:30, inclusive of a one-hour daily break. A degree of flexibility will be required as travelling on a non-routine basis is expected in this role.

Please note:

• All offers and contracts are subject to satisfactory referencing
• Must hold a UK Full Driving Licence
• A degree of flexibility to travel to sites with the occasional overnight stays

To Apply:

We welcome you to apply by sending your CV and covering letter by clicking the Apply Now button below. Alternatively, you can email recruitment@celestra.co.uk.quoting the title of the position you are applying for. For other vacancies please click here.