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Project Manager
Celestra Limited
Celestra is a successful and dynamic Company delivering IT services nationally to the best brand names in the hospitality and retail industries. We build on the essential ingredients required to build strong, long-term partnerships. We become an extension of our Clients teams as we work together to help them achieve digital visions. With teams spread across the UK, we deliver an exceptional customer experience and speed of delivery which is second to none.
About the Role
As a Project Manager, you will oversee the day-to-day management of key customer accounts, maintaining strong relationships and leading the project team. Your expertise will ensure the successful execution of projects from start to finish, meeting deadlines, staying within budget and delivering exceptional results.
What You’ll Do:
- Client Management: Act as the main client contact, ensuring KPIs are met and satisfaction remains high.
- Risk & Change Control: Manage project risks and scope changes, including SoWs and change control processes.
- Cost Control: Review P&L and manage costs to drive profitability.
- Billing & Invoicing: Ensure accurate and timely client billing and invoicing.
- Reporting: Create and present project reports for review meetings and stakeholders.
- Team Leadership: Lead and support the project team through 1:1s, mentoring, and training opportunities.
- Issue Escalation: Handle on-site escalations, providing quick and effective solutions.
- Project Coordination: Oversee multiple projects and teams to ensure smooth delivery.
- Field Resource Management: Build strong relationships with field teams and support forecasting needs.
- Stakeholder Collaboration: Work closely with internal and external stakeholders for aligned project execution.
What You’ll Bring:
- Project Management Expertise: Proven ability in leading physical complex projects, with a strong focus on delivering results on time and within budget.
- Industry Experience: Experience in the hospitality or retail sector is desirable (desirable not essential).
- Leadership: Skilled in mentoring and coaching junior team members also managing office-based and remote teams.
- Budget Management: Proven ability to manage budgets and control costs across projects.
- Tech-Savvy: Proficient with project management tools and MS Office.
- Customer-Focused: Strong record of delivering client-focused solutions and building relationships.
- Network Knowledge: Familiar with network infrastructure, data, power, and Wi-Fi (desirable not essential).
- Travel Willingness: Holds a full UK license and willing to travel, including overnight stays.
What We Offer:
💷 Bonus Scheme & Pension Contributions
🚴 Cycle to Work Scheme – Plus seasonal health perks like free flu jabs and eye tests on us.
🏥 Private Medical Insurance – Including 24/7 digital GP access, so you’re covered round the clock.
💻 Tech Payment Scheme – In partnership with Curry’s, spread the cost of your next must-have gadget.
🛍️ Brilliant Discounts – Enjoy savings on the high street, in restaurants, and on your travels
🍌Fresh Fruit Delivery every week, plus breakfast and lunch on site
🌴25 days holiday, increasing to 28 days after 3 years’ service – plus all the UK bank holidays off.
🏓 Modern Offices – With pool table, ping pong, and our very own pub garden for a proper summer BBQ.
☕On-Site Treats – A daily coffee van to perk you up, and an ice cream van when the sun’s out.
🏆 Recognition & Rewards – From Star of the Month to Team Hug and spontaneous shout-outs
🎉 Team Socials – From team parties to charity fundraisers, there’s always something going on.
📞 Employee Assistance Programme (EAP) – 24/7 confidential support, whatever life throws your way.
🚀 Career Development – Ongoing professional development and clear internal progression routes
🔄 Holiday Trading – Fancy a bit more time off? You can buy extra holiday anytime through the year.
