En
De 
Personal. Tailored. Proactive Support for Your IT Solutions.
Our Service Delivery Team provides a personal, hands-on approach to maintaining operational excellence and delivering support tailored to each client’s specific needs. With a focus on proactive service, we help ensure business continuity and minimise downtime so you can stay focused on delivering outstanding customer experiences.
Why Choose the Service Delivery Team?
Personalised Support
Our regional engineering teams bring expert, on-the-ground support, while our dedicated central team at our head office ensures every detail is managed with care and a personalised touch.
Tailored Solutions
Our services are shaped around your business and industry needs. As technology becomes more complex, we provide complete support solutions that ensure your systems remain efficient and reliable, bolstered by an intimate understanding of your technology.
Proactive Care
We address potential issues before they impact your operations, protecting uptime, productivity, and customer satisfaction.
Our Services
The Service Delivery Team offers a comprehensive suite of services designed to support and scale with your business:
- Hardware Support Desk – Specialist assistance for diagnosing and resolving hardware issues.
- Remote Monitoring – Proactive oversight of systems to detect and address issues before they impact your business.
- Field Services – Nationwide engineering coverage for on-site technical support and repairs.
- Planned Maintenance – Scheduled service visits to maintain system health and performance.
- Installation Services – Expert rollout and commissioning of IT infrastructure across single or multi-site deployments.
- Data Cabling Support – Reliable installation and troubleshooting of network cabling.
- Electrical Maintenance Services – Ensuring your electrical infrastructure is compliant and operational.
- Warehousing & Logistics – Secure storage and efficient dispatch of technology assets.
- RMA & Warranty Management – Hassle-free coordination of returns, replacements, and manufacturer claims.
- Hardware Repairs – In-house and field-based hardware diagnostics and component-level repair.
- Hardware Procurement – Streamlined sourcing of new equipment from trusted vendors.
Results You Can Expect
- Maximised Uptime
High first-time fix rates reduce repeat visits and minimise service disruption. - Enhanced Operational Efficiency
Fast response times help maintain seamless customer service, even during your busiest periods. - Stronger Partnerships
Our proactive, client-first approach helps us build long-term relationships as a trusted extension of your team, with a deep understanding of your technology at the heart of everything we do.
The Service Delivery Team Difference
With the Celestra Service Delivery Team at your side, you gain more than just IT support—you gain a committed partner focused on keeping your operations running smoothly. Through proactive management, tailored solutions, and personal service, we ensure your technology grows to support your success.
