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Technical Services Operations Manager
Celestra Limited
Celestra is a successful and dynamic Company delivering IT services nationally to the best brand names in the hospitality and retail industries. We build on the essential ingredients required to build strong, long-term partnerships. We become an extension of our Clients teams as we work together to help them achieve digital visions. With teams spread across the UK, we deliver an exceptional customer experience and speed of delivery which is second to none.
About the Role
As Technical Services Manager, you’ll lead, develop, and motivate the Warehouse, Logistics, and Configuration Teams. Reporting to the Managing Director, you’ll play a key role in delivering high-quality services, ensuring systems and processes are followed, and supporting our long-term strategy as part of the senior management team.
What You’ll Do:
- Operational Leadership: Oversee Warehousing, Logistics, and the Configuration Centre, ensuring day-to-day performance, legal compliance, and alignment with company standards.
- Strategic Collaboration: Report to the Managing Director and work with the Senior Management Team to shape and deliver business strategy, policy, and planning.
- Team Development: Support and develop managers and supervisors, promoting a culture of best practice, continuous learning, and team wellbeing.
- Departmental Strategy: Collaborate with department leads to manage staffing, forecasting, resource allocation, and cost control.
- Process & Performance Management: Maintain and improve departmental processes, implement KPIs, monitor systems, and regularly report on performance.
- Stakeholder Engagement: Represent Celestra positively in external meetings, acting as the key escalation point and maintaining strong relationships with clients and suppliers.
- Quality & Improvement: Lead service reviews and contribute to quality assurance and continuous improvement initiatives across departments.
- Compliance & Documentation: Ensure compliance with company and legal standards and maintain up-to-date documentation of departmental processes.
What You’ll Bring:
- Team Leadership: Proven track record of managing large, multi-disciplinary teams effectively.
- Industry Experience: Background in warehouse, logistics, or technical environments, with hands-on operational knowledge.
- Technical Understanding: Familiarity with EPoS IT solutions and warehousing systems.
- Stakeholder Engagement: Strong influencing and communication skills, confident presenting to all levels of the business.
- Commercial Awareness: Demonstrates solid business acumen with experience in financial oversight and cost control.
- Process Improvement: Experience driving efficiency, streamlining operations, and boosting productivity.
- Organisation & Resilience: Highly organised, with the ability to manage pressure and meet tight deadlines.
- Tech Proficiency: Proficient in Microsoft Office, able to present data clearly and effectively.
- Analytical Thinking: Strong problem-solving skills with a logical, data-driven approach.
What We Offer:
💷 Bonus Scheme & Pension Contributions
🚴 Cycle to Work Scheme – Plus seasonal health perks like free flu jabs and eye tests on us.
🏥 Private Medical Insurance – Including 24/7 digital GP access, so you’re covered round the clock.
💻 Tech Payment Scheme – In partnership with Curry’s, spread the cost of your next must-have gadget.
🛍️ Brilliant Discounts – Enjoy savings on the high street, in restaurants, and on your travels
🍌🍎 Fresh Fruit Delivery every week, plus breakfast and lunch on site
🌴 30 days holiday – plus all the UK bank holidays off.
🏓 Modern Offices – With pool table, ping pong, and our very own pub garden for a proper summer BBQ.
☕🍦 On-Site Treats – A daily coffee van to perk you up, and an ice cream van when the sun’s out.
🏆 Recognition & Rewards – From Star of the Month to Team Hug and spontaneous shout-outs
🎉 Team Socials – From team parties to charity fundraisers, there’s always something going on.
📞 Employee Assistance Programme (EAP) – 24/7 confidential support, whatever life throws your way.
🚀 Career Development – Ongoing professional development and clear internal progression routes
🔄 Holiday Trading – Fancy a bit more time off? You can buy extra holiday anytime through the year.
