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Project Coordinator
About Celestra
Celestra is a successful and dynamic Company delivering IT services nationally to the best brand
names in the hospitality and retail industries. We build on the essential ingredients required to build
strong, long-term partnerships. We become an extension of our Clients teams as we work together
to help them achieve digital visions. With teams spread across the UK, we deliver an exceptional
customer experience and speed of delivery which is second to none.
Scope & Purpose
The Project Coordinator is the first point of call for all day-to-day customer and supplier contact. The
role will involve establishing an excellent relationship working with contractors, shopfitters,
electricians, cablers and suppliers alike to ensure a successful project delivery. As a Project
Coordinator your responsibilities will include working closely with our Project Manager to prepare
comprehensive action plans, including resources, time frames and budgets for various projects. You
will perform various coordinating tasks, like scheduling and risk management, along with
administrative duties, like maintaining project documentation and handling general financial
queries.
Primary Competencies
✩ Ensuring customer/ hardware orders placed are processed in accordance with Company
procedures.
✩ All customer tasks will require some form of action, ranging from a field activity to a logistical
request. The Project Coordinator is responsible for ensuring the appropriate engineer
resource has been allocated.
✩ Ensuring Celestra internal systems (such as Kronus, CMS) are up to date so that all work is
scheduled correctly enabling us to deliver a project end-to-end (to customers)
✩ Working cohesively with Project Administrator and ensure documentation uploads are
completed.
✩ Create a template of delivery tasks for Project Administrator to update on
✩ Effectively communicate with clients and Project Managers to ensure minor issues are
resolved, and escalate to chain of command, if necessary
✩ Ensuring all information relating to invoicing is correct and present to enable billing to be
carried out correctly.
✩ Ability to communicate with field resources detailing the scale of jobs, including instructions,
closures and costings.
✩ Ability to take on administrative tasks, including daily/ weekly reporting and other ad-hoc
administrative tasks.
✩ Ability to create quotations from set fees listed for Project tasks.
✩ Ensuring Project Management principles are adhered within Celestra’s guidelines and
processes.
The successful candidate will have/be:
✩ Proven experience in customer service
✩ Possess excellent organisational skills in a multi-tasking environment.
✩ Ability to work in speedily and efficiently and complete all relevant documentation accurately.
✩ IT literate, including MS Office Package and proven experience in system management.
✩ Decisive, tenacious, and committed
✩ Willing to learn and adapt and take ownership.
✩ Attention to detail.
✩ Ability to communicate at different levels of stakeholder.
What do we offer?
✩ 23 Days Holiday
✩ Pension, Private Medical Scheme
✩ Flu vaccinations.
✩ Company bonus scheme!
✩ Team Hug every month where you could be up nominated for star of the month awards!
✩ Benefits portal offering discounts on retail, hospitality, cinema, flights and so much more!
✩ Cycle to work scheme!
✩ Modern Offices fully equipped with Pool Table, Tennis Table, and even an on-site pub
garden where we BBQ in summer months!
✩ Charity events & Team parties!
✩ Fresh fruit deliveries every Monday & Wednesdays
✩ Selection of cereals & toasts and onsite snack shop
✩ Coffee van every morning at 9am with a selection of hot and cold food and beverages
