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Programme Delivery Manager
About Celestra
At Celestra, we empower clients with innovative technology solutions that help them thrive in the digital age. Specialising in IT services for the Hospitality and Retail sectors, we drive forward the digital transformation of some of the most recognised brands in these industries. We deliver exceptional project execution and foster long-term client partnerships, ensuring success at every stage of the project lifecycle.
Our teams are spread across the UK, delivering fast, high-quality solutions that meet the unique challenges of our clients. From systems deployment to infrastructure management, we provide the expertise to help our clients stay ahead of the curve. Our motto, “Serve Star Solutions,” captures our commitment to finding the best solutions, no matter the challenge.
Purpose
As Program Delivery Manager at Celestra, you will lead the successful delivery of multiple client projects, ensuring timely and cost-effective execution. You will manage a portfolio of clients and play a key role in strengthening commercial relationships while ensuring all projects are delivered on time, within scope, and on budget. If you’re an experienced project manager with a passion for driving results, this is the opportunity for you.
What will you be doing?
- Lead Project Delivery: Take full ownership of the end-to-end project lifecycle, from initial planning to final delivery, ensuring each project is completed on time and within budget.
- Client Relationship Management: Build and nurture strong relationships with key clients, serving as the primary contact throughout the project lifecycle. Ensure client satisfaction and project success.
- Project Planning & Risk Management: Utilise Celestra’s project management standards and tools (including Kronus methodology) to establish clear timelines, manage risks, and ensure smooth execution.
- Financial Oversight: Manage project budgets and monitor P&L accounts to ensure financial goals are met. Oversaw invoicing and billing to ensure accuracy and timeliness.
- Performance Reporting: Prepare and present status reports for clients and stakeholders, detailing project performance, financial health, and any potential risks.
- Resource Coordination: Prioritise and allocate resources across multiple projects, ensuring optimal utilisation and timely delivery.
- Team Leadership: Lead and mentor project teams, fostering a high-performance culture and ensuring projects are delivered to the highest standards.
- Process Optimisation: Continuously evaluate and improve internal project management processes to enhance delivery speed and quality.
- Business Development: Collaborate with the sales team to identify opportunities for expanding services within existing client portfolios and to drive new business growth.
- Cross-Functional Collaboration: Work closely with internal teams to ensure seamless integration and execution of all client projects.
- Continuous Improvement: Identify and implement strategies for continuous improvement in project delivery, efficiency, and client satisfaction.
Who are we looking for?
- Experienced Project Manager: A proven track record of successfully managing complex projects, particularly in the hospitality and retail sectors. You will have experience in leading cross-functional teams, managing resources, and ensuring project success.
- Strong Relationship Builder: You excel in building and maintaining long-term client relationships, particularly with senior-level clients, and can navigate complex client needs with ease.
- Problem Solver: You have a “can-do” attitude and can proactively address challenges, providing creative solutions that ensure successful project outcomes.
- Financially Savvy: Proven ability to manage budgets, ensure profitability, and maintain financial health throughout project delivery.
- Technically Proficient: A solid understanding of IT solutions, especially EPoS implementations, with the ability to lead technology-driven projects.
- Leader: You have experience leading both office-based and remote teams, fostering collaboration and maintaining high performance across multiple projects.
- Results-Oriented: You are driven by results and focused on delivering projects on time, on budget, and with exceptional quality.
- Travel Willingness: Full UK Driving Licence and willingness to travel as required to support project delivery and client needs.
What do we offer?
- Hybrid Working (3 Days Office / 2 Days Home)
- Company Bonus Scheme & Private Medical Scheme
- Contributory Pension & Flu Vaccinations
- Benefits portal with discounts on retail, cinema, flights, and more
- Cycle to work scheme
- Free Eye Tests
- Modern offices with a pool table, a tennis table, and an on-site pub garden for summer BBQS
- Charity Volunteer Days
- Charity events and team parties
- Fresh fruit and breakfast daily
At Celestra, you’ll find a dynamic environment where you can grow your career while contributing to the success of leading brands. If you’re ready to lead impactful projects and drive customer success, we want to hear from you!
