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Installations Manager
Celestra is a successful and dynamic Company delivering IT services nationally to the best brand names in the hospitality and retail industries. We build on the essential ingredients required to build strong, long-term partnerships. We become an extension of our Clients’ teams as we work together to help them achieve digital visions. With teams spread across the UK, we deliver an exceptional customer experience and speed of delivery which is second to none.
About the Role
As an Installations Manager, you will be responsible for managing a small team of coordinators overseeing the end-to-end delivery of IT installation projects across multiple client sites while ensuring a seamless connection between our Support Centre and Service Delivery teams. Your role will be key in managing on-site teams, coordinating logistics, and ensuring installations are delivered efficiently, on time, and within budget. You’ll also play a crucial role in ensuring service excellence by managing escalations, improving support processes, and maintaining strong client relationships.
Key Responsibilities
Installation & Project Management: You will plan, coordinate, and deliver IT installation projects from start to finish, acting as the main client contact and ensuring all site work meets required standards. You will manage and schedule field engineers and contractors, oversee configuration, equipment logistics, stock levels, and on-site readiness, and address or escalate any issues that may impact timelines. You’ll also maintain accurate site reports and installation documentation for internal and client use.
Service Delivery & Support Centre Management: You will work closely with the Support Centre to ensure a smooth transition from installation to ongoing support. This includes managing escalations from teams and clients, resolving issues promptly, reviewing service performance, and identifying improvements. You will also ensure all installations comply with health and safety regulations, industry standards, and client requirements.
Cost & Resource Management: You will manage project budgets to ensure installations are delivered within agreed cost limits. The role also involves supporting resource forecasting to ensure field teams are deployed effectively and helping to drive cost efficiencies while maintaining strong service standards.
What You’ll Bring
- Industry Experience: Background in IT installations, retail, hospitality, or a similar fast-paced environment.
- Technical Knowledge: Experience with EPoS installations, networking, cabling, or IT hardware rollouts is highly desirable.
- Leadership Skills: Proven experience managing engineers, contractors, and delivery teams.
- Project Coordination: Strong ability to manage multiple installations while working closely with service delivery teams.
- Service Delivery Focus: Understanding of ITIL frameworks and how installation projects impact ongoing service management.
- Problem-Solving: Ability to troubleshoot technical, logistical, and service-related challenges.
- Financial Acumen: Experience managing budgets, costs, and commercial decision-making.
- IT Proficiency: Comfortable using MS Office, project management tools, and service management platforms.
What we offer
- Bonus Scheme (Paid twice yearly).
- Cycle to Work Scheme – Plus seasonal health perks like free flu jabs and eye tests on us.
- Private Medical Insurance – Including 24/7 digital GP access, so you’re covered round the clock.
- Tech Payment Scheme – In partnership with Curry’s, spread the cost of your next must-have gadget.
- Brilliant Discounts – Enjoy savings on the high street, in restaurants, and on your travels.
- 25 days holiday, increasing to 28 days after 3 years’ service – plus all the UK bank holidays off.
- Recognition & Rewards – From Star of the Month to Team Hug and spontaneous shout-outs.
- Employee Assistance Programme (EAP) – 24/7 confidential support, whatever life throws your way.
- Career Development – Ongoing professional development and clear internal progression routes.
- Holiday Trading – Fancy a bit more time off? You can buy extra holiday anytime throughout the year.
Office Perks
- Fresh Fruit Delivery every week, plus breakfast and lunch on site.
- Modern Offices – With parking, pool table, ping pong, and our very own pub garden for a proper summer BBQ.
- On-Site Treats – A daily coffee van to perk you up, and an ice cream van when the sun’s out.
- Team Socials – From team parties to charity fundraisers, there’s always something going on.
