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Installations Manager
About Celestra
Celestra is a dynamic, fast-growing company providing IT services to some of the most prestigious brands in the hospitality and retail sectors. We specialize in fostering long-term partnerships, seamlessly integrating with our clients’ teams to help them achieve their digital goals. With a nationwide presence, our exceptional customer service and rapid delivery are second to none.
Role Overview
As an Installations Manager, you will be responsible for overseeing the end-to-end delivery of IT installation projects across multiple client sites while ensuring a seamless connection between our Support Centre and Service Delivery teams. Your role will be key in managing on-site teams, coordinating logistics, and ensuring installations are delivered efficiently, on time, and within budget. You’ll also play a crucial role in ensuring service excellence by managing escalations, improving support processes, and maintaining strong client relationships.
Installation & Project Management
- Plan, coordinate, and oversee IT installation projects, ensuring smooth execution from start to finish.
- Act as the primary point of contact for clients, ensuring all site work meets expectations and industry standards.
- Manage and schedule field engineers and contractors, ensuring they have the resources to complete installations successfully.
- Oversee logistics, including equipment dispatch, stock levels, and on-site readiness.
- Identify potential risks, troubleshoot on-site issues, and escalate where necessary to keep projects on track.
- Maintain accurate site reports and installation documentation for internal and client use.
Service Delivery & Support Centre Management
- Work closely with the Support Centre to ensure a smooth transition between installation and ongoing support.
- Manage escalations from both installation teams and clients, ensuring swift resolution of issues.
- Collaborate with Service Delivery Managers to align installation processes with broader service level agreements (SLAs).
- Continuously review service performance, identifying areas for process improvement.
- Ensure all installations adhere to health & safety regulations, industry standards, and client requirements.
Cost & Resource Management
- Oversee project budgets, ensuring installations are delivered within cost parameters.
- Support field resource forecasting, ensuring teams are effectively allocated based on project demand.
- Maximise cost efficiencies while maintaining high service standards.
Ideal Candidate
- Industry Experience: Background in IT installations, retail, hospitality, or a similar fast-paced environment.
- Technical Knowledge: Experience with EPoS installations, networking, cabling, or IT hardware rollouts is highly desirable.
- Leadership Skills: Proven experience managing engineers, contractors, and support centre teams.
- Project Coordination: Strong ability to manage multiple installations while working closely with service delivery teams.
- Service Delivery Focus: Understanding of ITIL frameworks and how installation projects impact ongoing service management.
- Problem-Solving: Ability to troubleshoot technical, logistical, and service-related challenges.
- Financial Acumen: Experience managing budgets, costs, and commercial decision-making.
- IT Proficiency: Comfortable using MS Office, project management tools, and service management platforms.
- Full UK Driving Licence: Ability to travel to client sites as required.
What We Offer
- Private Medical Insurance & Company Bonus Scheme
- Hybrid Working & On-Site Parking
- Company Pension, Flu Vaccinations, Eye Tests
- Team Building Events & Monthly Recognition Awards
- Office Perks: Fresh fruit, snacks, and a coffee van every morning
- Cycle to Work Scheme & Retail Discounts
