Celestra, the new home of Pret Support

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Celestra Welcomes Pret to our Service Delivery Portfolio, Providing Nationwide IT Support and Field Services  

Celestra is proud to announce the onboarding of Pret A Manger into our Service Delivery Team, strengthening our role as a trusted IT partner within the Hospitality and Retail sectors. This new partnership sees Celestra delivering comprehensive field services and support for Pret’s extensive network of shops across the UK. 

With over 460 locations in the UK, including 50 high-traffic airport and rail station sites, Pret A Manger is a globally recognised food and coffee business operating more than 700 shops in 17 countries. As the brand continues to serve millions of customers with fresh, high-quality food and beverages, ensuring robust and reliable IT systems is more critical than ever. 

Our Service Delivery Team will provide Pret with a fully managed support model tailored to their operational needs. This includes rapid first-response support, on-site hardware maintenance and repairs, replacement services, and network connectivity troubleshooting, all backed by secure warehousing, logistics, and stock availability to minimise downtime. 

 

 

Personal. Tailored. Proactive Support for Your IT Solutions.

At Celestra, our Service Delivery Team operates with a hands-on approach designed to maintain operational excellence.  

 

What Sets Our Service Delivery Apart: 

  • Personalised Support – Where You Need It, When It Matters Most
    Our regional engineering teams are strategically located across the UK, enabling rapid on-site response exactly where it’s needed. This ensures we consistently meet SLAs and minimise disruption to shop operations. Behind the scenes, our central team coordinates every detail with precision and care, delivering a seamless, end-to-end support experience that feels like an extension of your own business. 
  • Tailored Solutions – We shaped our support to Pret’s needs, learning new technology and specific operational needs, unique to their estate. 
  • Proactive Care – We identify and resolve potential issues before they affect performance, allowing our clients to stay focused on delivering exceptional experiences. Our engineers go beyond simply closing tickets; they proactively address other concerns while on site, reducing revisits and the costs associated with multiple visits.  

This partnership further demonstrates Celestra’s ongoing commitment to delivering high-performance IT support solutions at scale, enabling dynamic brands like Pret to operate with confidence and resilience. 

We are excited to begin this new adventure with Pret and look forward to building a strong and successful partnership. 

 

 

If you need a full support package, contact us and see how we can support your needs.