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As a company that’s been working on the infrastructure of the biggest UK Hospitality and Retail brands for nearly two decades, you know that the magic happens both on-screen and behind the scenes. Here’s how forward-thinking tech not only wows your guests but turbocharges your team’s efficiency. Let’s jump into five top-level examples, with real-life illustrations to spark ideas (and maybe a cheeky grin).
Mobile Check-In and Digital Room Keys
App-based check-in lets guests skip the front desk and head straight to their room. It’s quick, paperless, and hassle-free. Hotels like Marriott, Hilton and Accor have adopted this widely, reducing queues and improving satisfaction. At The Wigwam resort, Canary’s contactless check-in halved front desk workload and boosted guest ratings. The Maven Hotel saw up to 60% of guests using FLEXIPASS mobile keys, allowing staff to focus on personal service.
Digital Concierge Platforms & Service Request Apps
Digital concierge tools replace phone calls with instant service requests. Guests enjoy the ease, and staff benefit from fewer interruptions. ALICE enables guests to order room service, taxis or spa bookings via mobile or SMS. The Four Seasons app offers a full-service experience, from check-in to requests, without needing to call reception.
Unified Operational Platforms for Coordination
When hotel teams use one platform to communicate, operations run more smoothly and guests enjoy a seamless experience. HotelKit helps coordinate tasks across departments in hotels like Radisson and Best Western. In the UK, iPECS improved internal communications at Hydro Hotel and Royal Victoria Hotel, reducing missed calls and increasing bookings.
High-Capacity Connectivity to Support Modern Guest Needs
Fast, reliable internet is now expected. Guests stream, video call and connect multiple devices at once. Montcalm Luxury Hotels in London upgraded to a 10 Gig WAN via Exponential-e, delivering high-speed internet that scales for events and heavy usage.
Cloud PMS & Mobile Management for Agile Operations
Cloud-based property management systems allow hotel teams to manage operations from anywhere. The Ramnee Hotel in Scotland adopted Hotelogix, automating tasks, improving booking management and gaining remote access. The result was smoother operations and happier staff.
Wrap-Up: Why It Matters to You (The IT Decision-Maker)
Smart technology is about more than sleek installs. It enhances guest experiences and streamlines operations. These examples show how the right tools improve efficiency without adding complexity. You bring the expertise, and we provide the tech to make it all work seamlessly
