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Support Centre Operative

Posted 29 January Closing 01 January
  1. How would you describe the responsibilities of this position?

The responsibilities of this position vary. We’re the point of call for the customer if they have any IT related issues. We schedule the replacement equipment to go through to picking then onto Hot stage then we will schedule the engineer to go to site and fix the issue. Keeping the customer updated through email and phone and making sure we meet the SLA- time schedules. We have various systems that we keep updated. After the issue has been resolved we will then prepare the billing to send to the customer.

  1. What is the best part about working in Celestra?

The best part about working in Celestra is that no two days are the same in support. You never know what you’re going to be dealing with throughout the day. It’s a fast-paced job with lots going on so you have to be reactive. Meaning time management and following all the systems correctly are key to ensuring all tasks are completed.

  1. How does your job role help Celestra function day-to-day?

Support are responsible for keeping things on the go and making sure that the processes on the customer’s end aren’t disrupted. We must communicate with not only the customer but also; picking, hot stage and engineers, following the process from begining to end. Without the Support Centre operatives, Celestra could not provide a support function to its clients. This is a key customer service that Celestra provides to Costa Coffee, McDonalds, Linney, Stonegate, JD Wetherspoons, KFC, Prezzo, Welcome Break, Whitbread, Greene King and Zonal.

More about Celestra

Celestra

More about Celestra