KFC Kiosk Rollout
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KFC wanted to introduce kiosks to the whole of their UK estate. They wanted to speed up the ordering process, the kiosk enables customers to make orders and payments quicker. This results in increased transactions in comparison to traditional counter service. Being also able to utilise the screens for marketing purposes encouraging an upsell of products. KFC knew this was the next step they needed to take to advance their customer experience and so required an experienced team to complete the project.

Celestra were the chosen IT services provider for this project. Awarded KFC technology partner of the year, twice! They could therefore trust our team would deliver exceptional results. In addition, having the experience of kiosk installation on previous works including McDonald’s Experience of the Future and Burger King in Moto our team were confident in the delivery of this project.

 

“Self-ordering kiosks. Exploring how quick and easy payments are appealing to consumers
We’ve been blogging about this topic, check it out here.

Key Highlights

  • Power & data installation
  • 800 Stores
  • No disruption to trading hours
  • Drives upsell of products

9,600 KFC drumsticks eaten

1,000+ kiosks