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Costa Coffee “Order at table”

Posted 28 November Allan Gallop

Whether you prefer a small and powerful espresso or a decadently sweet hot chocolate, having a second cup brought directly to your table is a real luxury! Renowned for both their coffee and customer service, Costa Coffee continuously trial new ways to enhance their in-store experience. A new concept Costa Coffee are piloting is a wireless “order at table” tablet solution.

Costa Coffee logo

Technology is at the heart of the “order at table” solution. Using Dell Venue 8 pro
tablets, a Costa Coffee Barista visits the customer’s table to take their second
order. The order is automatically printed via a wireless printer to the front
counter. Whilst the payment is taken at the table using a mobile chip & PIN device,
the specialist Barista starts making the delicious drink ready to deliver to
the table.

Costa Coffee cup

Due to our superior level of craftsmanship and proven track record, Celestra was selected to complete this pilot. This involved configuration and data cabling. All configuration and testing was completed in our purpose built Configuration Centre prior to being shipped to site for installation. Our Technical experts created a bespoke configuration process which they applied to each access point. This required updating the firmware and uploading all the unique configurations for each site.

To provide Costa Coffee with the most reliable wireless connection, our Engineers cabled for two data points. Following this the preconfigured access points were installed in a position which had the best coverage. We demonstrated our caring attitude by successfully working alongside third party suppliers and ensuring our work caused minimum disruption to trading.

Costa Coffee cup logo

Ten Costa Coffee sites across Brighton and London are involved in the pilot. To date, the feedback has been very positive! Customers are enjoying not queueing or having to leave their table to enjoy another drink.

We’re excited to see how this pilot develops and look forward to continuing to support Costa Coffee.

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